fbpx

How Can I Handle Someone Who is REALLY Toxic? Part 1

We all deal with people who we consider difficult. These are those individuals who we seemingly are just always on a different page from. While dealing with difficult people is challenging, it’s definitely doable, as they tend to have less of an impact on your life. But, there are specific types of humans, those who[…]

Brain - What is Behavioral Intelligence?

What is Behavioral Intelligence?

What is Behavioral Intelligence? For anyone who participates in training with us, works with our marketing division, or simply has a conversation with one of our team members, you will hear the term Behavioral Intelligence. It’s the foundation of our company and it guides everything we do. With that said, you might be wondering what[…]

Are You Wasting Your Best Opportunity to Connect with Customers?

While many people consider having a website for their business a necessity in today’s digital world, few consider what the purpose of it is. Purpose drives strategy; without a central purpose to your website, there is a chance you are wasting your best opportunity to connect with customers. In our 15 years of building websites,[…]

Dealing with Difficult People

Dealing with Difficult People – Behavioral Intelligence Approach

We all experience dealing with difficult people at times. Ok, maybe more like every day. Some we seriously want to punch in the throat. These are the types of individuals who are seemingly always working to get under our skin. Like it or not, dealing with difficult people has real-world consequences for our health, our[…]

cultural adaptability

Cultural Adaptability – Using Behavioral Intelligence to Connect Across Cultures

In an ever-growing global workplace, people’s ability to work across cultures is now an essential skill. Culture is a main driver of behavior and can create intersections of misunderstanding and miscommunication. Understanding the defining characteristics of culture, learning to be more aware of its influence on behavior, and exploring strategies to become more adaptable gives[…]

Body Language and Relationship Building

If you are not careful, your body will betray you. That was the message of a recent talk I gave at the Association for Talent Development – Detroit Chapter’s Top Trainer Throwdown competition. While I was honored to win the title of “2017 Top Trainer,” I was more pleased that people were interested in understanding[…]

Behaviorally Intelligent Listening Skills

Last week I was invited to give a talk on a variety of topics including Dynamic Listening Skills. One of my preferred methods to use is a tactic called, “What if?” This is a simple exercise where the person makes “what if” statements and uses them to drive new ideas or concepts. For example: What[…]